Returns & Exchanges
At Klenotnictví Dušák, we are committed to your absolute satisfaction with our luxury timepieces and fine jewelry. If your selection does not meet your expectations, you may return or exchange your item within 14 days of receipt, provided it remains in its original, unworn condition with all security tags intact.
Initiate Your Return
Contact our boutique concierge via email or through your online account to request a Return Merchandise Authorization (RMA) number and receive a pre-paid shipping label.
Secure Packaging
Place the item in its original branded presentation box, including all certificates of authenticity, warranty cards, and manuals, then secure it within a protective shipping carton.
Insured Shipping
Affix the provided shipping label to your package and drop it off at an authorized courier location; all returns initiated through our portal are fully insured for your peace of mind.
Inspection and Refund
Once our master jewelers verify the condition of the returned piece, we will process your full refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing